©2018 Cathrine Hammel, all rights reserved.

Terms of use

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Terms of use

The following terms and conditions apply to all use of and orders placed on the Cathrine Hammel website. Cathrine Hammel AS reserves the right to revise the Terms of use at any time. Users are responsible for keeping themselves updated with such changes. By using the website and/or placing an order on the website, you confirm that you have read and accepted the Terms of use and Privacy Policy.



Cathrine Hammel AS does not guarantee that all items included in the Cathrine Hammel web shop are in stock at the time of your order. In the event that an item is unavailable, Cathrine Hammel AS will contact you by email. Cathrine Hammel AS cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date at all times. Cathrine Hammel AS may, at any time, amend the contents of the site. Although Cathrine Hammel AS strives to display the correct text, images and pricing on the site and web shop, errors may occur. The colours of the products shown in the pictures on the website can differ somewhat from their actual colour; please note that this is due to the colour settings on your computer. Cathrine Hammel AS cannot be held responsible for any such discrepancy. All measurements and sizes are approximate and variance may occur. Please have average sizing in mind and note that minor differences may occur.


Placing an order

Please make sure that you have read and understood the Terms of use before you place an order. The products you have placed in your shopping basket are not reserved and may be purchased by other customers until you have completed the order and received an order confirmation by email. Cathrine Hammel web shop does not reserve items for future purchase, so if your items are missing from your shopping basket, you will be required to re-enter your selection.


Order confirmation

After placing an order on the Cathrine Hammel webshop, you will receive an order confirmation e-mail with your order number, details of the product you have ordered, your payment details and delivery details. Please note that the order confirmation is an acknowledgement that we have received your order and not an acceptance of the order. Please note that all orders placed by you are subject to acceptance by Cathrine Hammel AS. Cathrine Hammel AS may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been properly placed and processed, a shipping confirmation e-mail will be sent with all relevant information about the order. The shipping confirmation is the acceptance of the order. Please note that Cathrine Hammel AS does not guarantee that all products presented on our website are in stock at the time of your order. If a product is unavailable,

Cathrine Hammel AS will contact you shortly by email. If the payment for a missing item is already processed, Cathrine Hammel AS will refund the amout of the purchase.



We use dibs payment services as our payment gateway to complete you purchase, the order amount will be captured from your card as soon as your order has been placed and approved. If you wish to cancel your order, please contact us and we will issue a refund back to your account. For more insight you may also want to read DIBS´S terms of service:


The following payments are accepted:

Visa, Mastercard, American express, Maestro and Diners.



The prices shown on the website are shown in NOK or EUR and include VAT. NOK being the currency for customers in Norway only, EUR for all customers outside of Norway. If the wrong currency is showing, please just press the globe at the top of the page to show the right currency for your country. The prices shown on the website may vary from time to time and Cathrine Hammel is not bound by the price until Cathrine Hammel AS has accepted the order by sending a order confirmation to you. The prices may also vary between the physical store and the website.

All orders done include import taxes, custom duties and fees. Other than your purchase amount, you will not be charged with any other expences.


Shipping and delivery

All our orders are sent with DHL and will be delivered to your delivery address or your local delivery point. All orders will be dispatched within a 1-3 workdays from the time you place your order. When your order is dispatched you will receive a shipping confirmation by e-mail including all shipment details like courier and tracking number. All orders are sent from Denmark.

Free worldwide shipping

Cathrine Hammel AS offers free world wide shipping.

Shipping time:

Norway: 2-5 working days ( Mon- Fri ) with DHL Express

Europe: 2-5 working days ( Mon- Fri) with DHL Express

Rest of the world: 2-5 working days ( Mon- Fri) with DHL Express

All orders are fully traceable with provided tracking number.

Please note that delivery times are provided as guidelines only, and commence from the date of the dispatch. The delivery time do not take into account possible delays caused by payment authorization and/or stock availablitty.


Returns and exchanges

Cathrine Hammel has a 14 days return policy. The return shipping fee will not be refunded.


Returning your purchase

Place the item(s) in the original shipping box, or any other solid carton box. Complete the return form and attach it to the products you want to return. Close the box and tape it securely.

Purchases from cathrinehammel.no are eligible for exchange or return within 14 days of delivery.

If you require assistance in returning or exchanging your item(s), contact us at shop@cathrinehammel.no



Purchased item(s) are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges will be shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at cathrinehammel.no.


Receiving a refund

Your refund will be credited to the original purchaser's credit card.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than necessary.


Important information

Item(s) must be returned to us in perfect condition accompanied by the return form.

Make sure all products are exactly as received, with tag and seal still attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criterias.

Please send the package to:


Cathrine Hammel AS
Oscars gate 26 B
0352 Oslo



System transport A/S

Transportcenter allé 19

Cathrine Hammel Port 3

Dk-7400 Herning






Our regular online return and exchange policy as described above applies during sale periods.



Copyright in the documents provided in this site (including, without limitation, the trademarks of Cathrine Hammel AS, graphics, text, photos, designs, logos, icons, images, date and software) are owned by or licensed to Cathrine Hammel AS and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Cathrine Hammel AS. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.



Our trademarks include but are not limited to the Cathrine Hammel name and logo. Please note that your use of this website does not grant you any rights to use our trademarks.


Resale policy

You may purchase products on cathrinehammel.no for personal use only and not for resale. By placing an order on cathrinehammel.no, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms of use. We reserve the right to refuse orders for any reason without explanation.


Governing law

These terms of use are complied in accordance with Norwegian law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Norway and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.



Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny any use of this cookie or to delete the cookie at the end of your visit. The website cannot be accessed if cookies are disabled. By browsing the website you consent to the use of cookies.


Violation of rules

Cathrine Hammel AS reserves the right to seek al solutions available at law and in equity for violations of these Terms of use, including the right to block access to the site. Individuals the restriction of password protected areas of the site may be subjected to prosecution.


Age restriction

Parental or guardian consent is required for customers under the age of 18.


Contact information


Please do not hesitate to contact our English and Norwegian speaking customer service team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. Our opening hours are Mon- Fri 09.00-17.00.

 Call us:

+47 22 54 66 75 ( option 2 )

Landline call charges apply, rates may vary.

Email us:




Terms of use
©2018 Cathrine Hammel, all rights reserved.