©2018 Cathrine Hammel, all rights reserved.

Shipping & return

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Shipping & return

All our orders are sent with DHL and will be delivered to your delivery address or your local delivery point. All orders will be dispatched within a 1-3 workdays from the time you place your order. When your order is dispatched you will receive a shipping confirmation by e-mail including all shipment details like courier and tracking number. All orders are sent from Denmark.

 

Free worldwide shipping

 

Shipping time:

Norway: 2-5 working days ( Mon-Fri ) with DHL Express

Europe: 2-5 working days ( Mon- Fri ) with DHL Express

Rest of the world: 2-5 working days ( Mon- Fri ) with DHL Express

All orders are fully traceable with provided tracking number.

Please note that delivery times are provided as guidelines only, and commence from the date of the dispatch. The delivery time do not take into account possible delays caused by payment authorization and/or stock availablitty.

 

Returns and exchanges:

Cathrine Hammel has a 14 days return policy. The return shipping fee will not be refunded.

 

Returning your purchase

Place the item(s) in the original shipping box, or any other solid carton box. Complete the return form and attach it to the products you want to return. Close the box and tape it securely.

Purchases from cathrinehammel.no are eligible for exchange or return within 14 days of delivery.

If you require assistance in returning or exchanging your item(s), contact us at shop@cathrinehammel.no

 

Exchanges

Purchased item(s) are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges will be shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at cathrinehammel.no.

 

Receiving a refund

Your refund will be credited to the original purchaser's credit card.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than necessary.

 

Please send the package to:

FOR NORWAY RETURNS ONLY: PLEASE SEND TO THIS ADRESS:

Cathrine Hammel AS

Oscars gate 26 B

0352 Oslo

Norway

FOR RETURNS WITHIN THE EUROPEAN UNION: PLEASE SEND TO THIS ADRESS:

System transport A/S

Transportcenter allé 19

Cathrine Hammel Port 3

DK-7400 Herning

Denmark

FOR RETURNS OUTSIDE THE EUROPEAN UNION: PLEASE CONTACT US AT:

shop@cathrinehammel.no

 

Shipping & return
©2018 Cathrine Hammel, all rights reserved.