Cathrine Hammel AS does not guarantee that all items included in the Cathrine Hammel web shop are in stock at the time of your order. In the event that an item is unavailable, Cathrine Hammel AS will contact you by email. Cathrine Hammel AS cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date at all times. Cathrine Hammel AS may, at any time, amend the contents of the site. Although Cathrine Hammel AS strives to display the correct text, images and pricing on the site and web shop, errors may occur. The colours of the products shown in the pictures on the website can differ somewhat from their actual colour; please note that this is due to the colour settings on your computer. Cathrine Hammel AS cannot be held responsible for any such discrepancy. All measurements and sizes are approximate and variance may occur. Please have average sizing in mind and note that minor differences may occur.
Placing an order
After placing an order on the Cathrine Hammel webshop, you will receive an order confirmation e-mail with your order number, details of the product you have ordered, your payment details and delivery details. Please note that the order confirmation is an acknowledgement that we have received your order and not an acceptance of the order. Please note that all orders placed by you are subject to acceptance by Cathrine Hammel AS. Cathrine Hammel AS may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been properly placed and processed, a shipping confirmation e-mail will be sent with all relevant information about the order. The shipping confirmation is the acceptance of the order. Please note that Cathrine Hammel AS does not guarantee that all products presented on our website are in stock at the time of your order. If a product is unavailable,
Cathrine Hammel AS will contact you shortly by email. If the payment for a missing item is already processed, Cathrine Hammel AS will refund the amout of the purchase.
We use dibs payment services as our payment gateway to complete you purchase, the order amount will be captured from your card as soon as your order has been placed and approved. If you wish to cancel your order, please contact us and we will issue a refund back to your account. For more insight you may also want to read DIBS´S terms of service:
The following payments are accepted:
Visa, Mastercard, American express, Maestro and Diners.
The prices shown on the website are shown in NOK or EUR and include VAT. NOK being the currency for customers in Norway only, EUR for all customers outside of Norway. If the wrong currency is showing, please just press the globe at the top of the page to show the right currency for your country. The prices shown on the website may vary from time to time and Cathrine Hammel is not bound by the price until Cathrine Hammel AS has accepted the order by sending a order confirmation to you. The prices may also vary between the physical store and the website.
All orders done include import taxes, custom duties and fees. Other than your purchase amount, you will not be charged with any other expences.
Shipping and delivery
All our orders are sent with DHL and will be delivered to your delivery address or your local delivery point. All orders will be dispatched within a 1-3 workdays from the time you place your order. When your order is dispatched you will receive a shipping confirmation by e-mail including all shipment details like courier and tracking number. All orders are sent from Denmark.
Free worldwide shipping
Cathrine Hammel AS offers free world wide shipping.
Norway: 2-5 working days ( Mon- Fri ) with DHL Express
Europe: 2-5 working days ( Mon- Fri) with DHL Express
Rest of the world: 2-5 working days ( Mon- Fri) with DHL Express
All orders are fully traceable with provided tracking number.
Please note that delivery times are provided as guidelines only, and commence from the date of the dispatch. The delivery time do not take into account possible delays caused by payment authorization and/or stock availablitty.
Returns and exchanges
Cathrine Hammel has a 14 days return policy. The return shipping fee will not be refunded.
Returning your purchase
Place the item(s) in the original shipping box, or any other solid carton box. Complete the return form and attach it to the products you want to return. Close the box and tape it securely.
Purchases from cathrinehammel.no are eligible for exchange or return within 14 days of delivery.
If you require assistance in returning or exchanging your item(s), contact us at firstname.lastname@example.org
Purchased item(s) are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges will be shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at cathrinehammel.no.
Receiving a refund
Your refund will be credited to the original purchaser's credit card.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than necessary.
Item(s) must be returned to us in perfect condition accompanied by the return form.
Make sure all products are exactly as received, with tag and seal still attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criterias.
Please send the package to:
FOR NORWAY RETURNS ONLY: PLEASE SEND TO THIS ADDRESS:
Cathrine Hammel AS
Oscars gate 26 B
FOR RETURNS WITHIN THE EUROPEAN UNION: PLEASE RETURN TO THIS ADDRESS:
System transport A/S
Transportcenter allé 19
Cathrine Hammel Port 3
FOR RETURNS OUTSIDE THE EUROPEAN UNION: PLEASE CONTACT US AT :
Our regular online return and exchange policy as described above applies during sale periods.
Copyright in the documents provided in this site (including, without limitation, the trademarks of Cathrine Hammel AS, graphics, text, photos, designs, logos, icons, images, date and software) are owned by or licensed to Cathrine Hammel AS and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Cathrine Hammel AS. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Our trademarks include but are not limited to the Cathrine Hammel name and logo. Please note that your use of this website does not grant you any rights to use our trademarks.
Violation of rules
Parental or guardian consent is required for customers under the age of 18.
Please do not hesitate to contact our English and Norwegian speaking customer service team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. Our opening hours are Mon- Fri 09.00-17.00.
+47 22 54 66 75 ( option 2 )
Landline call charges apply, rates may vary.