Cathrine Hammel AS cannot guarantee that all the items on Cathrine Hammel’s online store are in stock when you order. If an item is unavailable, Cathrine Hammel AS will contact you by e-mail. Cathrine Hammel AS cannot guarantee that the content on the website is free of inaccuracies or printing errors at all times. Nor can we guarantee that all information is always up to date. Cathrine Hammel AS may at any time make changes to the content of the website. Although Cathrine Hammel AS strives to display the correct text (s), images and prices on the website and online store, errors may occur. The product colors shown in the images on the website may differ slightly from the actual color of the products. Note that this is due to the color settings of your computer. Cathrine Hammel AS cannot be held responsible for such deviations. All dimensions and sizes are approximate and variations may occur. Think of average sizes and note that there may be minor discrepancies.
Place an order;
After you have placed an order on Cathrine Hammel’s online store, you will receive an order confirmation by e-mail with your order number, details of the product you ordered, payment details and delivery details. Please note that the order confirmation is an acknowledgment that we have received your order, but does not mean that we have accepted it. Note that Cathrine Hammel AS must approve all orders you make. Cathrine Hammel AS may, in its sole discretion, choose not to accept your order for any reason and without liability to you. When the order has been placed and processed properly, an e-mail confirmation will be sent with all relevant information about the order. The shipment confirmation is the approval of the order. Please note that Cathrine Hammel AS can not guarantee that all the products presented on our website are in stock when you order. If a product is unavailable, Cathrine Hammel AS will contact you shortly by e-mail. If the payment for an item has already been processed, Cathrine Hammel AS will refund the amount.
We use NETS Online Payments as our payment service to complete the purchase. The order amount will be reserved on your card as soon as the order has been placed and approved. If you want to cancel your order, you can contact us and we will refund the amount to your account. For more information, you can also read the NETS Terms of Service
The following payment methods have been approved:
Visa, Mastercard, American Express, Maestro and Diners.
Vipps, Invoice and Paypal
The prices and delivery costs shown on the website are shown in NOK or EUR and include VAT. When you visit the site for the first time, you get to choose between these currencies. The prices and delivery costs shown on the website are subject to change from time to time, and Cathrine Hammel is not bound by the price until Cathrine Hammel AS has approved the order by sending you an order confirmation. Prices can also vary in the physical store and on the website.
All orders have included import duties, customs and fees.
Shipping and delivery:
All our orders are sent with BRING & DHL Express and delivered to your delivery address or your local delivery point. All orders are shipped within 1-3 business days after the order is received. Once the order has been shipped, you will receive a shipment confirmation by email with all the information about the shipment, such as shipping provider and tracking number.
We ship free of charge in Norway :
Time of dispatch:
Norway: 2-5 working days (Mon-Fri) with BRING
Europe: 2-5 working days (Mon-Fri) with DHL Express
Rest of the world: 2-5 business days (Mon-Fri) with DHL Express
All orders can be tracked with the specified tracking number.
Please note that delivery times are indicative only and runs from the package are sent by us. Delivery time does not take into account possible delays caused by payment authorizations and / or stock availability.
Return and goods exchange:
Cathrine Hammel has a 14-day right of return. You have the following return options:
You can send the item with whichever shipping method you want and cover for postage yourself.
Return your purchase:
Put the item (s) in the original shipping packaging or other solid packaging. Fill out the return form and attach it to the products you want to return. Tape it tightly again.
Purchases of goods from cathrinehammel.no can be exchanged or returned within 14 days from the delivery date.
If you need help returning your item (s), you can contact us at [email protected].no
Exchange of goods
Purchased items can be exchanged for another size (only possible to exchange for a new size / color in the same product). Exchanges can only be processed when the item has been received in return and is subject to stock availability. Exchanges are sent to you free of charge. If you are interested in another style, you can return your item (s) to us and simply buy the new part separately at cathrinehammel.no.
Receive a refund:
Your refund will be credited to the original buyer’s credit card / payment method.
Please note that we can deduct the refund amount if the value of the goods has decreased because you have handled them more than necessary.
The item (s) must be returned to us in perfect condition together with the return form.
Make sure all products are in the same condition as when they were received and that the label and seal have not been removed. Returns are carefully inspected upon delivery, and we reserve the right to reject all returns that do not meet these criteria.
Send the package to:
FOR RETURNS IN NORWAY ONLY: SEND TO THIS ADDRESS:
Cathrine Hammel AS
0258 Oslo, Norway
FOR EUROPE: RETURNS TO THIS ADDRESS:
System transport AS
Transportcenter gone 19
FOR RETURNS OUTSIDE EUROPE: CONTACT US AT:
The usual guidelines for return and exchange of goods as described above apply during sales periods.
The copyrights of the documents on this website (including, without limitation, the trademarks of Cathrine Hammel AS, graphics, text, images, designers, logos, icons, images, dates and software) are owned or licensed to Cathrine Hammel AS and its affiliates. You may only use this material for personal, non-commercial purposes. You may download, print and keep copies of this material for your own personal, non-commercial use, provided that this copyright notice is included in these copies. You may not demand payment from anyone to allow them to use the material, and you may not publish, copy or otherwise distribute the material to others without the prior consent of Cathrine Hammel AS. You may not modify the material in any way without the prior written consent of the copyright owner.
Our trademark includes, but is not limited to, the Cathrine Hammel name and logo. Please note that your use of this website does not give you any rights to use our trademarks.
Violation of the rules
If the customer is under 18 years of age, we must have permission from a parent or guardian.
Do not hesitate to contact our customer service team. We are here to help you with any questions regarding your online store purchase, answering questions and feedback. Our opening hours are: Mon-Fri 09.00-17.00.
+47 22 54 66 75 (key 2)