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Terms of use

The following terms and conditions apply to all use of and all orders on Cathrine Hammel’s website. Cathrine Hammel AS reserves the right to make changes to the terms of use at any time. Users are responsible for keeping up to date on such changes. By using the website and / or placing orders on the website, you confirm that you have read and accepted the terms of use and the privacy statement.

Disclaimer:

Cathrine Hammel AS cannot guarantee that all the items on Cathrine Hammel’s online store are in stock when you order. If an item is unavailable, Cathrine Hammel AS will contact you by e-mail. Cathrine Hammel AS cannot guarantee that the content on the website is free of inaccuracies or printing errors at all times. Nor can we guarantee that all information is always up to date. Cathrine Hammel AS may at any time make changes to the content of the website. Although Cathrine Hammel AS strives to display the correct text (s), images and prices on the website and online store, errors may occur. The product colors shown in the images on the website may differ slightly from the actual color of the products. Note that this is due to the color settings of your computer. Cathrine Hammel AS cannot be held responsible for such deviations. All dimensions and sizes are approximate and variations may occur. Think of average sizes and note that there may be minor discrepancies.

Place an order;

Be sure to read and understand the terms of use before placing an order. The products you have added to your shopping cart cannot be reserved and can be purchased by other customers until you have completed your order and received an email confirmation. Cathrine Hammel’s online store does not reserve items for future purchases, so if your items are missing from your shopping cart, you will need to add your choice again.

Order confirmation:

After you have placed an order on Cathrine Hammel’s online store, you will receive an order confirmation by e-mail with your order number, details of the product you ordered, payment details and delivery details. Please note that the order confirmation is an acknowledgment that we have received your order, but does not mean that we have accepted it. Note that Cathrine Hammel AS must approve all orders you make. Cathrine Hammel AS may, in its sole discretion, choose not to accept your order for any reason and without liability to you. When the order has been placed and processed properly, an e-mail confirmation will be sent with all relevant information about the order. The shipment confirmation is the approval of the order. Please note that Cathrine Hammel AS can not guarantee that all the products presented on our website are in stock when you order. If a product is unavailable, Cathrine Hammel AS will contact you shortly by e-mail. If the payment for an item has already been processed, Cathrine Hammel AS will refund the amount.

Payment:

We use NETS Online Payments as our payment service to complete the purchase. The order amount will be reserved on your card as soon as the order has been placed and approved. If you want to cancel your order, you can contact us and we will refund the amount to your account. For more information, you can also read the NETS Terms of  Service

The following payment methods have been approved:

Visa, Mastercard, American Express, Maestro and Diners.

Vipps, Invoice and Paypal

Prices:

The prices and delivery costs shown on the website are shown in NOK or EUR and include VAT. When you visit the site for the first time, you get to choose between these currencies. The prices and delivery costs shown on the website are subject to change from time to time, and Cathrine Hammel is not bound by the price until Cathrine Hammel AS has approved the order by sending you an order confirmation. Prices can also vary in the physical store and on the website.

All orders have included import duties, customs and fees.

Shipping and delivery:

All our orders are sent with BRING & DHL Express and delivered to your delivery address or your local delivery point. All orders are shipped within 1-3 business days after the order is received. Once the order has been shipped, you will receive a shipment confirmation by email with all the information about the shipment, such as shipping provider and tracking number. 

We ship free of charge in Norway :

Time of dispatch:

 Norway: 2-5 working days (Mon-Fri) with BRING

 Europe: 2-5 working days (Mon-Fri) with DHL Express

 Rest of the world: 2-5 business days (Mon-Fri) with DHL Express

All orders can be tracked with the specified tracking number.

Please note that delivery times are indicative only and runs from the package are sent by us. Delivery time does not take into account possible delays caused by payment authorizations and / or stock availability.

Return and goods exchange:

Return:

Cathrine Hammel has a 14-day right of return. You have the following return options:

You can send the item with whichever shipping method you want and cover for postage yourself.

Return your purchase:

Put the item (s) in the original shipping packaging or other solid packaging. Fill out the return form and attach it to the products you want to return. Tape it tightly again.

Purchases of goods from cathrinehammel.no can be exchanged or returned within 14 days from the delivery date.

If you need help returning your item (s), you can contact us at  [email protected]

Exchange of goods

Purchased items can be exchanged for another size (only possible to exchange for a new size / color in the same product). Exchanges can only be processed when the item has been received in return and is subject to stock availability. Exchanges are sent to you free of charge. If you are interested in another style, you can return your item (s) to us and simply buy the new part separately at cathrinehammel.no.

Receive a refund:

Your refund will be credited to the original buyer’s credit card / payment method.

Please note that we can deduct the refund amount if the value of the goods has decreased because you have handled them more than necessary.

important information

The item (s) must be returned to us in perfect condition together with the return form.

Make sure all products are in the same condition as when they were received and that the label and seal have not been removed. Returns are carefully inspected upon delivery, and we reserve the right to reject all returns that do not meet these criteria.

Send the package to:

FOR RETURNS IN NORWAY ONLY: SEND TO THIS ADDRESS:

Cathrine Hammel AS
Riddervoldsgate 12
0258 Oslo, Norway

FOR EUROPE: RETURNS TO THIS ADDRESS:

System transport AS

Transportcenter gone 19

Dk-7400 Herning

Denmark

FOR RETURNS OUTSIDE EUROPE: CONTACT US AT:

[email protected]

Sales

The usual guidelines for return and exchange of goods as described above apply during sales periods.

Copyright:

The copyrights of the documents on this website (including, without limitation, the trademarks of Cathrine Hammel AS, graphics, text, images, designers, logos, icons, images, dates and software) are owned or licensed to Cathrine Hammel AS and its affiliates. You may only use this material for personal, non-commercial purposes. You may download, print and keep copies of this material for your own personal, non-commercial use, provided that this copyright notice is included in these copies. You may not demand payment from anyone to allow them to use the material, and you may not publish, copy or otherwise distribute the material to others without the prior consent of Cathrine Hammel AS. You may not modify the material in any way without the prior written consent of the copyright owner.

Trademarks

Our trademark includes, but is not limited to, the Cathrine Hammel name and logo. Please note that your use of this website does not give you any rights to use our trademarks.

Resale Guidelines

You can only buy products on cathrinehammel.no for personal use and not with the intention of resale. By placing an order on cathrinehammel.no, you confirm that you buy the products for your own personal use and not for resale, and you accept the terms of use. We reserve the right to reject orders for any reason and without explanation.

Governing law

These terms of use are complied with in accordance with Norwegian law, and Norwegian courts will have the exclusive jurisdiction in any disputes in connection with this agreement. The laws of your country may differ from Norwegian laws, and there may be several legal requirements for the use of this website. You must comply with all applicable local and international laws and regulations in connection with your use of the Website.

Cookies

Cookies are used on the website to improve your user experience. In addition to statistical purposes, cookies identify your computer and allow the website to remember your personal settings. You can set your browser to send an alert when a cookie is activated. This allows you to reject all use of this cookie and to delete the cookie when the visit is over. You can not access the website if you disable cookies. By using the website, you consent to the use of cookies.

Violation of the rules

Cathrine Hammel AS reserves the right to use all possible solutions permitted by law in violation of these terms of use, including the right to block access to the website. Persons who break into the password-protected areas of the website can be prosecuted.

Age limit:

If the customer is under 18 years of age, we must have permission from a parent or guardian.

Contact information

Do not hesitate to contact our customer service team. We are here to help you with any questions regarding your online store purchase, answering questions and feedback. Our opening hours are: Mon-Fri 09.00-17.00.

 Call us:

+47 22 54 66 75 (key 2)

Email oss:

[email protected]

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